1. Overview
R&D Cycles is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information.
2. What Information We Collect
We may collect the following types of personal information:
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Name
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Email address
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Phone number
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Postal address
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Purchase history
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Payment details (processed securely via third-party services)
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Preferences and feedback
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Website usage data (via cookies and analytics tools)
3. How We Collect Your Information
We collect personal information when you:
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Subscribe to our newsletter
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Make a purchase in-store or online
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Contact us via email, phone, or web forms
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Enter promotions, competitions, or surveys
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Visit our website (via cookies or analytics tools)
4. Why We Collect Your Information
We use your information to:
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Provide and deliver products or services
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Process payments and issue receipts
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Send newsletters, promotions, or updates (with your consent)
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Improve our website, services, and customer experience
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Comply with legal and regulatory obligations
5. Direct Marketing
If you opt in to receive marketing communications (e.g. our newsletter), we may send you updates about our products, services, events, or promotions. You can unsubscribe at any time via the link in the email or by contacting us directly.
6. Disclosure of Your Information
We do not sell or rent your personal information. We may disclose your information to third parties only when:
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It is necessary to deliver our services (e.g. payment processors, shipping providers)
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Required by law or to comply with legal obligations
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You have given consent for such disclosure
7. Storage & Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. Your data is stored securely on protected systems, and we use encrypted payment gateways for transactions.
8. Cookies & Analytics
Our website uses cookies and analytics tools to improve your browsing experience and track website performance. You can manage your cookie preferences through your browser settings.
9. Access & Correction
You have the right to access and correct the personal information we hold about you. To make a request, please contact us using the details below. We will respond within a reasonable time frame.
10. Overseas Disclosure
While we aim to keep your data within Australia, some third-party services we use (such as cloud-based email or marketing platforms) may store data overseas. In such cases, we ensure those providers comply with relevant privacy obligations.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated effective date. Continued use of our services after changes are made constitutes your acceptance of the updated policy.
12. Contact Us
For any privacy-related queries or complaints, please contact us at:
R&D Cycles
Shop 12 Cnr Avion Way, Stirling Highway, Claremont 6010
Email: [email protected]
Phone: 08 9284 2204
We take privacy concerns seriously and will respond to your query as soon as possible, typically within 30 days.