At R&D Cycles, we’re committed to providing friendly, reliable, and knowledgeable support to all our customers. Whether you’ve bought from us in-store or online, we’re here to help with any questions, concerns, or issues you may have.
1. How to Contact Us
You can reach our Customer Support team through the following channels:
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Phone: 08 9284 2204
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Email: [email protected]
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In-store: Shop 12 Cnr Avion Way, Stirling Highway Claremont 6010
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Hours: Monday to Thursday 9:3am to 6pm (AWST)
Friday 10am to 6pm (AWST)
Saturday - 9am to 4pm (AWST)
2. Response Times
We aim to respond to all enquiries within:
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24–48 business hours for email queries
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Same day for phone or in-store requests during business hours
Delays may occur during public holidays or peak seasons, but we’ll always keep you updated.
3. Common Support Areas
We assist with:
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Product information and recommendations
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Order status and tracking
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Returns and exchanges
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Warranty support
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Technical advice or troubleshooting
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Booking servicing or repairs
4. Returns & Exchanges
If you need to return or exchange a product, please review our Returns Policy. Generally, we accept returns within 14 days of purchase if items are unused, in original packaging, and accompanied by a valid receipt.
5. Warranty & Repairs
We honour all manufacturer warranties in accordance with Australian Consumer Law. If you experience an issue with a product, bring it in or contact us, and we’ll assess it for warranty coverage or repair.
6. Feedback & Complaints
We value your feedback—good or bad. If something didn’t meet your expectations, please let us know. We’ll do our best to resolve it quickly and fairly.